VoIP Feature Definitions
- Alternate Numbers*
- Allows a user to have alternate phone numbers and extensions.
- Anonymous Call Rejection
- Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked).
- Attendant Console*
- The web-based Attendant Console enables a user (for example, a receptionist) to monitor a configurable set of users within their business group. The Attendant Console window is also integrated with the Web Call Manager, thereby enabling the attendant to perform functions such as click-to-transfer or click-to-dial. The Attendant Console graphically displays users' status (busy, idle, do not disturb) as well as detailed call information. A variety of options are provided for managing the display including: sort list of monitored users by name department or title; filter user list by these categories; enter multiple letters of name to be displayed via automatic scrolling; select which column should appear and in which order (for example, name, title, department, number, extension, mobile, pager, status, e-mail); and option to view duration of monitored users' calls as well as name and number of parties they are talking to.
- Authentication
- Allows a user to authenticate an IP phone to make calls.
- Auto Attendant*
- The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (for example, 1 = Marketing, 2 = Sales and so on). Configuration via the Group web interface also allows for hours of operation to be modified, with different options available for hours that the company is open or closed. Group administrators use their voice portal to record auto attendant greetings. For example, a message may be left remotely to indicate that the office has been closed due to inclement weather. In addition, users have the ability to record their name for play back when a caller dials by name or extension.
- Automatic Callback
- Allows a user to be notified when a busy line within their group becomes available.
- Barge-in Exempt
- Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in.
- Call Forwarding Always
- Allows a user to forward all calls to a specified phone numbers.
- Call Forwarding Busy
- Allows a user to forward calls to another phone number when the user's phone is busy.
- Call Forwarding No Answer
- Allows a user to forward calls to another phone number when the user's phone goes unanswered.
- Call Forwarding Selective
- Allows a user to forward calls from selected callers to another phone number.
- Call Notify
- Allows e-mail notifications of calls made to the user's phone number
- Call Return
- Allows a user to return a call to the last party who called.
- Call Waiting
- Allows a user to receive an additional call while already in a call.
- Calling Line ID Blocking Override
- Allows a user to override Calling Line ID presentation restrictions and always receive the Calling Line ID if available.
- Calling Line ID Delivery Blocking
- Allows a user to restrict the public from seeing the user's phone number when making a call.
- Calling Name Retrieval
- Allows the display of a PSTN-originated caller's name.
- Calling Party Category
- Allows a category to be associated with a user. The category is included in the signaling for all outgoing calls.
- CommPilot Call Manager
- A web-based call client which allows user to make calls, hold calls, transfer calls, and make conference calls.
- CommPilot Express
- Allows a user to easily configure their phone service based on pre-defined profiles.
- Customer Originated Trace
- Allows a user to originate a trace on the last call received.
- Directed Call Pickup
- Allows user to pick up a call to another group member using a feature access code followed by the extension.
- Directed Call Pickup with Barge-in
- Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension.
- Do Not Disturb
- Allows a user to restrict all incoming phone callss.
- External Calling Line ID Delivery
- Allows caller ID display for group to group
- Flash Call Hold
- Allows a user to use a flash service for Call Hold.
- Flash Call Transfer
- Allows a user to use a flash service for Call Transfer.
- Flash Three-Way Call
- Allows a user to use a flash service for Three-Way Calling.
- Intercept User
- Allows a group administrator to graciously take users out of service by providing callers with informative announcements and options.
- Last Number Redial
- Allows a user to access and dial the last dialed number using a feature access code.
- Outlook Integration
- Allows a user to integrate Microsoft Outlook contacts with the CommPilot Call Manager.
- Phone Status Monitoring
- Allows a user to manage the list of monitored users to be used by an attendant console application.
- Priority Alert
- Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers.
- Remote Office*
- Allows a user to assign a phone number at a remote site to be the user's current phone number.
- Selective Call Acceptance
- Allows a user to accept phone calls from selected callers.
- Selective Call Rejection
- Allows a user to reject phone calls from selected callers.
- Sequential Ring
- Allows a user to configure a list of phone numbers to ring sequentially when the incoming call matches the specified criteria.
- Shared Call Appearance 5*
- Allows a user to have up to five additional location assignments.
- Simultaneous Ring Personal
- Allows a user to configure secondary phone numbers to ring simultaneously when the user's primary phone number rings.
- SMDI Message Desk
- Enables Simple Message Desk Interface on a Hunt Group for interoperability with a legacy Voice Messaging System.
- Speed Dial 100
- Allows a user to program up to 100 speed-calling codes.
- Speed Dial 8
- Allows a user to program up to eight speed-calling codes.
- Voice Messaging User
- When a user receives a voice mail an e-mail with the voice mail attachement is also sent to the user.
- Voice Portal Calling*
- Allows a user to make a call from the Voice Portal.
- * Denotes additional charge