Support

We break the traditional ISP/MSP mold by skipping “Tier 1” altogether.   Every one of our front-line Technical Support Repair Specialists is CCNA Cisco certified or higher, and most hold numerous certifications in various technical disciplines. 

We do not work from scripts.  Instead, we train our techs to use their hard-earned expertise and experience to quickly get to the heart of the matter.  We know that you value talking to a “real” person that can listen and react according to your specific needs.    

We also take great pride in blurring “the line” that virtually all ISP/MSP’s draw where AOR (Area Of Responsibility) is concerned.  Simply stated, our primary goal is to help our clients.  If our client has an issue that is not in our “AOR” and we can provide a quick and inexpensive solution, we will always choose to go the extra mile to help—even when it is “not our problem.”  If your issue is beyond that simple scope, we will continue to be proactive and offer suggestions and point you in the direction to that offers a quick resolution.

Not happy with resolution or direction of your issue?  Escalate. Our management team of industry pros are well-versed in getting results.  Walls are meant to be broken down, and that is what our managers are trained to do.  If at any point in the repair process you feel the issue is being mishandled, raise the red flag and help will be on the way, immediately.    

You may reach our Support teams as follows:

Orders and pending installations:

• Email: orders@reallinx.com (please allow up to 24 hours M-F for a response
• Phone (M-F 8-5 CST):
  • BroadbandLinx, SecurityLinx, EmailLinx, and WebLinx:
    • 800-597-2518 options 1, 1, 1
  • VoIPLinx:
    • 800-597-2518 options 1, 1, 2

Repairs on installed services:

• Email: support@reallinx.com (please allow up to 24 hours M-F for a response)
• Phone (24*7*365):
  • BroadbandLinx, SecurityLinx, EmailLinx, and WebLinx:
    •  800-597-2518 options 1, 2, 1
  • VoIPLinx:
    • 800-597-2518 options 1, 2, 2